Terms and Conditions

The lead guest must be at least 18 and is responsible for payment and their party following these terms. Your booking is confirmed when it has been accepted, the payment then due has been successfully collected and you receive confirmation.

Prices are in pounds sterling and include the compulsory cleaning fee and applicable taxes. Optional extras are clearly priced before you select them. For bookings made more than 30 days before check-in, 25% is due when booking and the remaining 75% is collected automatically 30 days before check-in. Bookings made within 30 days of check-in are payable in full when booking. Your checkout and confirmation show the exact payment amounts and dates. If a scheduled payment fails, you will be notified and have a 48-hour grace period to resolve it before the booking may be cancelled under the cancellation policy. Full payment is required before arrival.

Please cancel through your booking portal or email us. Cancellation deadlines use the scheduled check-in time in North Berwick.

The same refund percentage applies to accommodation and cleaning fees. Refunds take account of payments already collected; unpaid future instalments are cancelled. Your bank may take additional time to process a refund.

Cancellation charges will not exceed our reasonable net losses. We will try to rebook cancelled dates and adjust charges for replacement booking income and costs saved. Your statutory rights are unaffected.

Date or guest changes require our written agreement and may involve a price difference. If we cannot provide your stay, we will offer an alternative where possible or refund the accommodation and services we cannot provide; you do not have to accept an alternative. We recommend suitable travel insurance for cancellations and unexpected disruption.

Check-in is from 4 pm and checkout is by 10 am. Earlier arrival or later departure must be agreed beforehand.

The Grand sleeps up to five guests plus one infant, and The Loft up to four guests plus one infant. Only guests included in your booking may stay overnight. Please include any infant in your booking details. Please request a cot or highchair in advance.

Both apartments have stair access through a shared entrance. Please check the property description and contact us about any access needs before booking. Parking is not reserved unless expressly stated; optional permits, where offered, are subject to council rules and do not guarantee a space.

• No smoking or vaping inside the apartments or shared indoor areas.
• No pets. Please contact us about assistance dogs so we can make appropriate arrangements.
• No parties or events. Please keep noise considerate, particularly at night.
• Keep shared stairs and escape routes clear and follow the fire safety instructions.
• Please bring beach towels; house towels must remain in the apartment.

Linen, bath towels, normal utility use and the stated end-of-stay clean are included. Please leave the apartment reasonably tidy, deal with used dishes and place rubbish in the designated bins. Any housekeeping for longer stays will be confirmed when booking.

A refundable security deposit of £250 for The Grand or £200 for The Loft is handled automatically by Hospitable. It is normally secured two days before check-in, or on booking for very late reservations, and released or refunded two days after checkout if no claim is made. Your bank may take longer to make the funds available.

Please report damage promptly. Reasonable, evidenced costs for damage, missing items or cleaning beyond an ordinary changeover may be claimed. We do not charge for fair wear and tear. We will explain any claim and give you an opportunity to respond. The deposit does not cap responsibility for proven losses.

Please call Sam on 07966 642682 or email manna.house.estates@gmail.com promptly about any problem so we can help. We may need access for emergencies, essential repairs or agreed housekeeping, with reasonable notice wherever practical. Serious or repeated breaches affecting safety or neighbours may lead to the stay being ended, with any retained payment limited to reasonable losses.

For your peace of mind, Manna House Estates Ltd carries public liability insurance with a limit of £5 million per event for its holiday-let business, subject to the policy's terms. This is separate from your own travel insurance.

We provide our accommodation and services with reasonable care and skill. Nothing here limits liability for negligence causing death or personal injury, fraud, or any rights that cannot legally be limited. These terms are governed by Scots law without removing mandatory consumer protections or court rights. Our Privacy Policy explains how we use your personal information.